Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pipe wrench (for gas models)
- Tape measure
- Gas leak detector solution
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from combustible materials and with adequate clearance from cabinets.
- Remove Packaging Materials: Remove all shipping materials, protective films, and tape from the stove top surface and controls.
- Gas Connection (Gas Models): Connect gas supply line using approved flexible connector. Apply pipe thread sealant and check for leaks with detector solution.
- Electrical Connection (Electric Models): Connect to appropriate 240V circuit with proper grounding. Ensure circuit breaker matches appliance requirements.
- Countertop Cutout: Cut countertop opening according to template provided in installation manual, ensuring proper support around edges.
- Secure Stove Top: Place stove top into cutout and secure with mounting clips provided. Ensure it sits level with countertop surface.
- Test Operation: Test all burners/elements and controls to ensure proper operation before regular use.
Specifications
| Model Series | W5SG30XES / W5CE3024XB |
| Type | Gas & Electric Cooktops |
| Color | Stainless Steel / Black |
| Burner Configuration | 4-5 Burners/Elements |
| Burner Power (Gas) | 15,000 BTU (Power Burner) |
| Element Power (Electric) | 3,000W (Power Element) |
| Control Type | Knob Controls / Touch Controls |
| Ignition System | Electronic Ignition (Gas Models) |
| Power Requirements (Electric) | 240V, 50/60Hz, 40A |
| Gas Requirements | Natural Gas or LP (Convertible) |
| Dimensions (Cutout) | 21.25 x 36.25 inches |
| Weight | 45-55 lbs |
Warranty Information
- Full Warranty: 1 year parts and labor
- Burner/Elements Warranty: 5 years on sealed burners/heating elements
- Additional Coverage: Optional extended warranty available
For warranty service, contact Whirlpool Customer Service at 1-800-253-1301 or visit Whirlpool.com
Key Features
Power Burner
High-output burner provides 15,000 BTU for rapid boiling and high-heat cooking, perfect for searing, stir-frying, and large pots.
Simmer Burner
Precise low-heat burner maintains consistent temperatures for delicate sauces, melting chocolate, and keeping foods warm without burning.
Sealed Burners
Spill-resistant design contains spills and makes cleaning easier. Liquid cannot seep under cooktop surface.
Electronic Ignition
Reliable spark ignition system lights burners instantly without matches or lighters. No standing pilot light saves energy.
Bridge Element (Electric)
Connects two heating elements to create an elongated cooking zone perfect for griddles, roasting pans, and oval cookware.
Rapid Heat Elements
Quick-heating elements reach cooking temperature faster, reducing preheat time and saving energy.
Burner Configuration Options
Power Burner
15,000 BTU - Rapid boiling, searing, wok cooking
Dual Burner
9,500/5,000 BTU - Versatile for various pot sizes
Simmer Burner
5,000 BTU - Precise low-temperature cooking
Standard Burner
9,500 BTU - Everyday cooking tasks
Oval Burner
12,000 BTU - For griddles and oval cookware
Flexible Cooking Zone
Adjustable size for different cookware
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Burner won't light | Power outage, clogged ports, ignition issue | Check power supply, clean burner ports, check ignition electrode |
| Uneven flame | Clogged burner ports, improper air mixture | Clean burner thoroughly, adjust air shutter |
| Yellow flame | Insufficient air, wrong gas type | Adjust air shutter, verify correct gas conversion |
| Element not heating | Faulty element, bad connection, control issue | Test element continuity, check connections, test control switch |
| Gas odor | Gas leak, improper combustion | Check for leaks immediately, ensure proper ventilation |
| Ignition clicking continuously | Wet igniter, misaligned electrode | Dry igniter area, realign electrode to burner |
Error Codes (Digital Models)
- F1: Temperature sensor error - Check sensor connection
- F2: Overheating - Allow to cool, check ventilation
- F3: Power supply issue - Check circuit breaker
- F4: Control panel error - Reset power, check connections
- F5: Element fault - Check heating element
- F6: Communication error - Reset main power
Manual Downloads
Current Model Manuals
W5SG30XES
30" Gas Cooktop
W5CE3024XB
30" Electric Cooktop
WCG51US6BS
36" Gas Cooktop
WEC96P0EB0
36" Induction Cooktop
Popular Previous Models
W5CE3024XS
30" Electric Cooktop
WCG75US0HS
30" Gas Cooktop
WEC745H0ES
30" Induction Cooktop
WCG97US0DS
36" Professional Gas Cooktop