Installation Guide
Tools Needed:
- Phillips screwdriver
- Network cable (optional)
- Smartphone with Whirlpool app
- Wi-Fi network credentials
- Power adapter
Step-by-Step Installation
- Choose Installation Location: Select a central location within your home with strong Wi-Fi signal and near your Whirlpool appliances.
- Power Connection: Connect the Connected Hub to a power outlet using the provided power adapter.
- Network Connection: Connect to your home Wi-Fi network using the Whirlpool app or connect via Ethernet cable for more stable connection.
- App Setup: Download the Whirlpool app from your smartphone's app store and create an account.
- Hub Registration: Follow the in-app instructions to register your Connected Hub using the QR code on the device.
- Appliance Pairing: Add your compatible Whirlpool appliances to the hub through the app's device discovery feature.
- Test Connection: Verify all connected appliances are communicating properly with the hub and accessible through the app.
Specifications
| Model Series | WCH-3000 |
| Type | Smart Home Hub |
| Color | Matte White / Graphite |
| Connectivity | Wi-Fi, Bluetooth, Zigbee, Z-Wave |
| Maximum Devices | Up to 50 connected appliances |
| Control Type | Mobile App, Voice Control, Web Portal |
| Compatibility | Whirlpool 6th Sense appliances and select smart home devices |
| Power Requirements | 100-240V, 50/60Hz, 1.5A |
| Dimensions (HxWxD) | 12 x 12 x 4 cm |
| Weight | 0.3 kg |
| Operating Temperature | 0°C to 40°C |
| Security | WPA2 encryption, SSL/TLS protocols |
Warranty Information
- Full Warranty: 2 years parts and labor
- Software Support: 3 years of firmware updates
- Technical Support: 24/7 phone and online support
For warranty service, contact Whirlpool Customer Service at 1-800-253-1301 or visit Whirlpool.com
Key Features
Unified Appliance Control
Control all your compatible Whirlpool appliances from a single interface, including refrigerators, ovens, washers, dryers, and dishwashers.
Smart Diagnostics
Automatically detects issues with connected appliances and provides troubleshooting steps or schedules service appointments when needed.
Energy Monitoring
Tracks energy consumption of connected appliances and provides insights to help reduce energy usage and lower utility bills.
Voice Control Integration
Compatible with Amazon Alexa, Google Assistant, and Apple HomeKit for hands-free control of your appliances.
Automated Routines
Create custom automation routines such as "Good Morning" that starts your coffee maker and oven preheat simultaneously.
Remote Monitoring
Receive notifications and monitor appliance status from anywhere using your smartphone, tablet, or computer.
Supported Appliance Types
Refrigerators
Monitor temperature, control ice makers, and receive door-open alerts
Ovens & Ranges
Preheat remotely, monitor cooking progress, and receive completion alerts
Washers & Dryers
Start cycles remotely, receive completion notifications, and monitor energy usage
Dishwashers
Start cycles, monitor progress, and receive notifications when detergent is low
Microwaves
Control cooking settings and download new cooking programs
Air Purifiers
Monitor air quality and control purification settings remotely
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Hub won't connect to Wi-Fi | Incorrect credentials, weak signal, network incompatibility | Verify password, move hub closer to router, ensure 2.4GHz band is available |
| Appliances not discovered | Appliance not in pairing mode, out of range, incompatible | Put appliance in pairing mode, move closer to hub, check compatibility list |
| App cannot connect to hub | Internet outage, hub offline, app needs update | Check internet connection, restart hub, update app to latest version |
| Voice commands not working | Skill not enabled, account not linked, microphone issues | Enable Whirlpool skill, link accounts in voice assistant app, check device microphone |
| Delayed notifications | Network congestion, app background restrictions, server issues | Check network speed, adjust app settings, check service status page |
| Hub keeps disconnecting | Power fluctuations, firmware issues, network interference | Use surge protector, update firmware, change Wi-Fi channel |
Error Codes
- E01: Network connection failed - Check Wi-Fi settings and credentials
- E02: Hub registration failed - Contact customer support
- E03: Firmware update failed - Check internet connection and retry
- E04: Device pairing timeout - Move appliance closer to hub
- E05: Server communication error - Check service status
- E06: Memory full - Remove unused devices from hub
Manual Downloads
Current Model Manuals
WCH-3000
Connected Hub Pro
WCH-2500
Connected Hub Lite
WCH-3500
Connected Hub Plus
WCH-4000
Connected Hub Max
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